Support & FAQ

Open Firewish, pick an occasion (Birthday, Love, Proposal, Congrats, Eid Mubarak, New Year, Thank you, or your own words), type the name or message, and tap Make my show. The show builds instantly. Tap the sky to add your own fireworks, and use the Fireworks, Message, Scene and Music tabs to change the look.

Tap Make video, wait for the video to finish, then pick WhatsApp, Instagram, TikTok or any other app from the share sheet. The video is also saved to your gallery (Android) or Photos (iPhone) so you can post it later. Keep the app open while it makes the video.

Free exports are 720p with a small watermark in the corner. Firewish Plus removes it and exports in 1080p. If you only need one clean show, the $1.99 Show Pass exports one show in 1080p without a watermark. You can also watch a short ad to export a 720p video without the watermark (the short end card stays).

All 12 types of fireworks (adding heart, star, smiley, palm, crossette, glitter, Saturn and kamuro), all 22 scenes, including the 18 cities and landmarks (Paris, Paris Tower, New York, Liberty, Toronto, London, Rome, Istanbul, Dubai, Dubai Tower, Riyadh, Cairo, Cape Town, Agra, Hong Kong, Shanghai, Tokyo and Sydney), your own photo behind the fireworks, all 24 songs, all 5 fonts (adding Lobster, Playfair and Fredoka), 1080p export without watermark, and shows up to 60 seconds. Plans: Yearly $14.99, Monthly $3.99, or Lifetime $29.99 once. Prices may vary by country.

Yes. When you make the video, you can watch a short ad to unlock a single premium item for that show. It is optional, and it is not available for Your photo.

Everything stays on your device. Firewish has no sign-up, and no server of ours receives your names, messages or videos. See the Privacy Policy. Note that uninstalling the app deletes your saved shows.

Close other apps, make sure you have at least 500 MB of free storage, and keep the screen on while the video is being made. Updating your phone and the app also helps. If it still fails, contact us with your phone model.

Your purchase belongs to your Google Play or Apple account, not to the phone. On the new phone, sign in to the same Google account or Apple ID that made the purchase, install Firewish, open the Firewish Plus screen (tap PLUS at the top of the home screen) and tap Restore purchases at the bottom. Plus subscriptions and Lifetime come back; a Show Pass that has already been used cannot be restored.

Purchases stay with the store they were made in: a Google Play purchase restores on Android phones and tablets, an App Store purchase on iPhone and iPad. They can't be moved between Android and iPhone.

iPhone: Settings > tap your name > Subscriptions > Firewish Plus > Cancel. Android: Google Play > Profile icon > Payments & subscriptions > Subscriptions > Firewish Plus > Cancel subscription. To avoid being charged for the next period, cancel at least 24 hours before it renews. Deleting the app does not cancel the subscription.

Purchases are handled by Apple or Google, so refunds go through them. iPhone: reportaproblem.apple.com. Android: Google Play > Profile > Payments & subscriptions > Budget & history, or Google Play refund help.

Tap Restore purchases first. If it still does not unlock, check you are using the account that paid, and that you are online. Then e-mail us the order number from your receipt and we will help.

Android 10 or newer, and iPhone or iPad with iOS 15 or newer. A phone from the last few years gives the smoothest shows and videos.

You are responsible for what you write. Please keep your messages kind and lawful; see the acceptable use section in the Terms of Use.

Uninstall the app to remove everything stored on your device. To delete your purchase record too, follow the steps on productra.com/firewish/delete-my-data.